Returns & Exchanges

At TOOCAA NOVA, we stand behind the precision and quality of our electronic products; if you are not completely satisfied, you can return your item within 30 days of delivery. All returned items must be in their original packaging and in new, resaleable condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email with your order number and a brief explanation of why you wish to return the product.

• 2.
  Receive Authorization

  Once approved, our team will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label if applicable.

• 3.
  Package Securely

  Carefully pack the electronics in their original box, ensuring all cables, manuals, and accessories are included to avoid restocking fees.

• 4.
  Verification and Refund

  After our technicians inspect the unit for functional integrity, your refund will be processed back to your original payment method within 5-7 business days.